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The Hilton Family of Companies Internet Privacy Policy...
We strive to deliver outstanding products, services, and experiences across the
Hilton Family of Companies – and at every touch-point and guest interaction.
We value your business and, most importantly, your loyalty. We recognize that
privacy is an important issue. This Internet Privacy Policy demonstrates Hilton's
commitment to assuring a strong and meaningful customer relationship, and addresses
questions about the type of personal information we collect on our websites,
the third parties with whom we might share such information, and how you can
review or change the personal information you provide to us when creating "profiles" on
our websites.
On our websites we collect information that you voluntarily provide in order
for us to provide services and products, process reservations and other transactions
you request, and provide customer service. We may also use the personal information
we collect for other business purposes such as to better understand customer
needs, enhance relationships, make appropriate offers, or facilitate third party
offers we feel will be of interest to you.
More detail about the personal information we collect and the collection of information
through web technologies such as "cookies," is described below in the
section called "Categories of Information We Collect." More information
about the third parties with whom we may share your personal information is described
below in the section called "Sharing Personal Information Collected on our
Websites."
Additional information about the terms of use of our websites is available in
our Site Usage Agreement. If you are a member of Hilton HHonors, you should also
refer to the HHonors Terms and Conditions at Hiltonhhonors.com for more information.
As used in this Policy, the term "Hilton" means Hilton Hotels Corporation
and the terms "Hilton Family of Companies", "we", "our" and "us" include
Hilton Hotels Corporation, Hilton Grand Vacations Company, Hilton Reservations
Worldwide, and Hilton HHonors Worldwide. Hilton HHonors Worldwide and Hilton
Reservations Worldwide are jointly owned with Hilton International Co., a Delaware
corporation that is wholly-owned by Hilton Group, PLC. The terms "Hilton
Family of Companies", "we", "our" and "us" as
used in this Internet Privacy Policy do not include Hilton International Co.
This Internet Privacy Policy applies only to the personal information that is
collected on those public websites where we post this policy (i.e. not information
collected elsewhere,) including hilton.com, conradhotels.com, doubletree.com,
embassysuites.com, hamptoninn.com, hiltongardeninn.com, homewoodsuites.com, myleisuretrip.com,
hiltonhhonors.com, hiltongrandvacations.com, thehiltonclub.com, and numerous
other Hilton Family of Companies websites.
Categories of Information We Collect...
Making Reservations: When you make a reservation or purchase
a vacation package we will request your name and address information along with
other information to assist with your reservation and stay such as credit card
number, date of arrival/departure, member number, frequent flyer or partner program
affiliation, and room preferences.
Hotel, Airline and Rental Car Packages: By selecting a package,
you may conveniently book airfare and rental cars along with your stay. If you
choose to do so, we will collect the information described above in connection
with the reservation, as well as the names of the other travelers, their frequent
flyer numbers, the age of the driver of the rental car, and the three-digit code
that appears on the back of your credit card. The packager, air, car and other
service providers are third parties that have separate privacy practices.
Requests for Information: When you request additional information
related to our services or properties, we will request your name and contact
information such as street address, phone number, and email address.
Sweepstakes and Contests: On occasion, we conduct sweepstakes
and contests that offer the opportunity to win prizes. Each sweepstakes has its
own terms and conditions. Some sweepstakes require you to choose to enter and
for others you will be entered automatically if certain elements described in
the sweepstakes terms and conditions are met (e.g., making a reservation with
a certain credit card). As part of entering a sweepstakes, certain personally
identifiable information such as name and email address may be required.
Planning Meetings and Events: If you are interested in obtaining
more information about meeting and event planning, we may request your name and
contact information such as street address, phone number, and email address.
You may also create a profile to allow you to submit all of your group or meeting
requests and receive a fast and consolidated response, including rate and availability
information. Your profile will be automatically saved and accessible by using
a self-selected password. Your meeting and event specifications can be saved,
copied, modified, or printed for future use. If you create a profile, we may
request more information about your organization, such as organization name,
annual budget for events, number of events you sponsor per year, date of event,
number of guests, and number of guest rooms required. You may access and review
the information you provided to us at the time of registration by clicking on "my
profile" and entering your user name and password.
Contacting Us by Email with Questions or Comments: When you
send us an email from one of our sites, we may retain information such as the
content, your email address, our response, and the text of any follow-up questions
you may have. We may use this information, for example, to measure how effectively
we address customer concerns online, to personalize your experience, and to continuously
improve our service to you.
Electronic Postcards and Forwarding to Friends: From time to
time our websites may offer a feature that allows you to send an electronic postcard
or otherwise share a message with a friend. If you choose to do so, we will ask
you for your name and email address, and the recipient's name and email address,
along with the text of any message you choose to include.
Online Surveys: Occasionally, we may conduct online surveys
to better understand the effectiveness of our websites. Your participation in
these surveys is voluntary. Information collected by us when you participate
in a survey may include name, street address and email address.
Employment: If you choose to apply for employment online, you
will be required to provide your name, street address, telephone number, email
address and the name of the college you attended. You will also be asked to provide
the schedule you are available to work, your Social Security Number, your desired
rate of pay, whether you can submit proof of legal right to work in the U.S.,
whether you are of a legal age to serve alcoholic beverages in the applicable
state; and whether you are eligible to receive any permits or licenses required
by law. You will also have the opportunity to attach your resume into our electronic
form. You will be asked to provide your email address if you choose to be notified
of future openings.
Franchise Information: If you are interested in obtaining more
information about franchise opportunities, we may collect your name and contact
information such as street address, phone number, and email address; information
about your specific interest such as brand, type of ownership, etc.; and information
about your property type such as current ownership, size of parcel, location
of parcel, number of rooms, height limitation, and time frame for planning or
acquiring.
Investor Relations: Hilton offers you the ability to subscribe
to our investor relations email alert service to learn when new investor information
including earnings releases, financial reports and SEC filings have been added
to our websites. If you choose to subscribe, we will require your email address.
If you would like investor information mailed to you we may ask that you provide
your name, street address, email address, phone number, and fax number. If you
would like the package delivered by FedEx, we will ask for your FedEx account
number.
Supplier Diversity Outreach Program: If you are a minority or
women owned company interested in participating in Hilton's Supplier Diversity
Program, you may complete the Supplier Diversity Profile Application Form online.
If you choose to apply you will be asked to provide information about your company
and its principals including principal's name, address, email address, and ethnicity,
contact person's name and email address, company's tax identification number
and legal structure, and evidence of Women/Minority Business Enterprise certification.
Accessing and Reviewing Profile Information...
When making a reservation, you may have the option of registering for a Fast
Reservations Account. This account enables you to sign up for email newsletters
and make reservations across hotels owned, managed and/or franchised by the Hilton
Family of Companies and Hilton International Co., quickly and easily. If you
choose to register for an account we will ask you to select a username and password,
and provide your name and contact information. In addition, if you choose to,
you can include credit card information, frequent flyer or travel partner program
information, room preferences, favorite destinations, and select the email newsletters
to which you would like to subscribe.
The information you provided to us at the time of registration may be accessed,
reviewed and updated at any time by signing in using your Username (or HHonors
number) and Password (or PIN), and clicking on "my profile".
Hilton Grand Vacations Company...
Requests for Information If you are interested in obtaining information about
vacation ownership (timeshare) through hiltongrandvacations.com or thehiltonclub.com,
we may ask you to provide your name, phone number, street address, email address,
and HHonors member number. We may also ask you to tell us your vacation preferences
such as destinations of interest, season of usage, length of usage and suite
size, and whether you have visited an HGVC resort in the past. If you would like
to complete an online "pre-application" for ownership or if you submit
a reservation request online, we may ask you to provide the information described
above as well as your annual income range. Please note that our ability to accept
or respond to online requests may depend on the registration requirements of
the state in which you reside.
Hilton Grand Vacations Club or Hilton Club Members Members of Hilton Grand Vacations
Club or the Hilton Club may create an online account in order to access online
services such as viewing information about your account, making payments online,
checking current balances and reservation ability. If you create an online account,
we may ask you to provide your member number, the last four digits of your phone
number, a self-selected password, and your email address.
Hilton HHonors...
Enrolling in HHonors You may enroll in our Hilton HHonors program online when
you visit hiltonhhonors.com. When you enroll, we will ask you to provide your
name, date of birth, street address, business name, title and business street
address, home and business telephone and fax numbers and email addresses, preferred
communication methods, and whether you are over 18 years of age.
HHonors Members At your choice, you can register your HHonors account online
which will allow you to view your account, book online Rewards Reservations,
and redeem and purchase points online. When you register your account, you will
be required to provide your name, email address, account number, a desired user
name and desired password. Once your account is registered, the information you
provided when you enrolled in HHonors will automatically be used to create an
online profile which you may access by entering your username and password. When
you book a Rewards Reservation or purchase HHonors Points online we may ask for
your name, HHonors number, street address, phone number, email address, credit
card information, frequent traveler account number, room preferences and any
special account information such as corporate account number, group or convention
code, travel agent number or AAA number.
The information you provided to us at the time of registration may be accessed,
reviewed and updated at any time by signing in using your Username (or HHonors
number) and Password (or PIN), and clicking on "my profile".
Collection of Information Through Web Technologies...
We may automatically track and collect your IP address, domain server, the type
of computer and type of web browser you are using and use "cookies" to
(i) customize content specific to your interests, (ii) ensure that you do not
see the same advertisement repeatedly, and (iii) store your password so you do
not have to re-enter it each time you use the sites. Some of the websites operated
on our behalf are hosted and managed by other companies who may track and collect
this information.
What are Cookies?
* "Cookies" are pieces of electronic information (specifically, a string
of text) that your browser and your operating system store on your hard drive
for record-keeping purposes.
* Cookies can store a user's ID and password, personalize home pages, identify
which parts of a site have been visited or keep track of previous selections
or purchases.
* Cookies can enhance the user's visit.
* The use of cookies is an industry standard-you'll find they are used by most
major commercial websites.
How We Issue and Use Cookies.
* We issue and use cookies to enhance your visit and the services we offer on
the sites. The sites consist of thousands of pages of content. We want you to
be able to find the information and offers that interest you, as quickly and
easily as possible. The use of cookie technology helps us to achieve that objective.
* We issue and use cookies to keep track of the areas of the sites which interest
our visitors most. In doing so, we can determine areas of the sites that are
most popular and those that are not. Many improvements and updates to the sites
are based on such data as total number of visitors and pages viewed. This information
is most easily tracked with cookies.
* Visitors to the sites who accept cookies may be presented with targeted messages,
offers and ads on the site and via email that we believe would be of value, based
on observed preferences.
* If you have registered as a member of the sites and accept cookies, we can
tailor your use to your personal preferences, and it is easier and faster to
take advantage of the sites' benefits.
* If you have submitted your email address, you may receive targeted messages
we believe you will find of value. Remember, you may request to be removed from
your email subscription lists.
Your Choice to Accept or Deny Cookies You can choose whether to accept or deny
cookies; your browser on your computer is often initially set to accept cookies.
However, you can choose to deny cookies and continue browsing the sites.
Keep in mind that your choice to accept or deny a cookie is different from your
choice to accept/deny email messages.
Sharing Personal Information Collected on our Websites...
We may share personal information among the Hilton Family of Companies, owners
and operators of our franchised and managed hotels, and Hilton International
Co. We may also share information with select third parties who offer goods or
services we think may be of interest to you. From time to time we may partner
with other companies to provide co-sponsored or co-branded promotions, products
and services and may share your information with our co-sponsor. For example,
we may co-sponsor some sweepstakes or contests on our site with other companies
or we may provide prizes for sweepstakes and contests sponsored by other companies.
If you enter one of these sweepstakes or contests, we may share your information
with our co-sponsor or the third party sponsor. When you use a credit card to
purchase goods or services, we may share your information with the credit card
company. We also may share your information with the banks that issue our Hilton
HHonors co-branded credit cards. Use of shared information is subject to third
parties' policies.
We rely on service providers to help us deliver products and services, such as
administering the HHonors, Hilton Grand Vacation Club, and Hilton Club programs,
offering products and services, providing services in connection with our websites
including airline and rental car packages, communicating news and delivering
promotional materials via email and direct mail, processing credit card transactions,
and administering sweepstakes and surveys.
During the course of our business, we may also share aggregated demographic and
statistical information that is not personally identifiable.
Business Transfers
In the event that Hilton, or part of the Hilton Family of Companies, merges with
or is acquired by another legal entity, the personal information collected by
Hilton may be transferred to that other legal entity as an asset.
Legal Requirements
The Hilton Family of Companies will disclose personally identifiable information
without your permission when we believe in good faith that such disclosure is
required by law, or is necessary or desirable to investigate or protect against
harmful activities to guests, visitors, employees, or others, or to property
(including this site).
Third Party Websites...
We do not control and shall not be responsible for the collection of personal
information by third party websites, including websites owned or controlled by
franchises, third party owners or managers of hotel properties, Hilton International
Co., hotel room distributors, or websites not controlled or authorized by Hilton.
Third party websites that are accessed through links on our websites have separate
privacy practices. We have no responsibility or liability for the practices and
policies implemented by third parties on their websites. Third party websites
may have received permission from Hilton to use Hilton logos or trademarks but
will not offer a link to this Internet Privacy Policy. You may contact them directly
to ask questions about their privacy practices and policies.
If you enter or choose to leave our websites via links to other non-Hilton sites
(including those of our advertisers, content providers, vendors, independent
hotels, affiliates and partners), your visits to those sites are not covered
by this Internet Privacy Policy.
Internet Privacy Policy Changes...
In the future, we may make changes to this Internet Privacy Policy. The revised
Internet Privacy Policy will be displayed via a link on this website so that
you will know what types of information we gather and the categories of third
parties with whom we may share the information.
Effective Date...
This Internet Privacy Policy is effective as of July 1, 2004.
Special Notification for California Residents...
Individual customers who reside in California and have provided their personal
information to the Hilton Family of Companies may request information about our
disclosures of certain categories of personal information to third parties for
their direct marketing purposes. Such requests must be submitted to us at one
of the following addresses: CA_Privacy@Hilton.com or Hilton Hotels Corporation,
Attn: Guest Assistance, 755 Crossover Lane, Memphis, TN 38117. Within thirty
days of receiving such a request, we will provide a list of the categories of
personal information disclosed to third parties for third-party direct marketing
purposes during the immediately preceding calendar year, along with the names
and addresses of these third parties. This request may be made no more than once
per calendar year. We reserve our right not to respond to requests submitted
other than to the address specified in this paragraph.
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